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Privacy Policy

Welcome to Tsedey Bank. At Tsedey Bank, we prioritize the protection of your privacy and personal data. This Privacy Policy outlines our policies and procedures regarding the collection, usage, and disclosure of your information when you use our mobile application.

  1. Interpretation and Definitions
    1.1. Interpretation

    The capitalized words have specific meanings, as defined under certain conditions. These definitions remain consistent whether they appear in singular or plural form.
    1.2. Definitions
    For the purpose of this Privacy Policy:
    Account: Refers to a unique account created for you to access our Service or specific features of our Service.
    Affiliate: Denotes an entity that controls, is controlled by, or is under common control with us. “Control” implies ownership of 50% or more of shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
    Application: Refers to Tsedey Mobile Banking, the software program provided by Tsedey Bank S.C.
    Company: Also referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement, it represents Tsedey Bank S.C, located at Legehar, Ras Mekonen Ave, Addis Ababa, Ethiopia. Google Maps Link.
    Country: Denotes Ethiopia.
    Device: Encompasses any device, such as a computer, cell phone, or digital tablet, capable of accessing the Service.
    Personal Data: Encompasses any information related to an identified or identifiable individual.
    Service: Refers to the Tsedey Mobile Banking Application.
    Service Provider: Denotes any natural or legal person processing data on behalf of the Company. This includes third-party entities facilitating the Service, providing the Service, performing services related to the Service, or assisting in the analysis of Service usage.
    Usage Data: Refers to data collected automatically, generated by the use of the Service or the Service infrastructure itself (e.g., the duration of a page visit).
    You: Represents the individual accessing or using the Service, or the legal entity on behalf of which such individual accesses or uses the Service.
  2. Collecting and Using Your Personal Data
    2.1. Types of Data Collected
    2.1.1. Personal Data

    While using our Service, we may request the following personally identifiable information:
    Email address
    First name and last name
    Phone number
    Address, State, Province, ZIP/Postal code, City
    Usage Data
    2.1.2. Usage Data
    Usage Data is automatically collected during Service use, including:
    Device’s Internet Protocol address (IP address)
    Browser type and version
    Pages of our Service visited
    Date and time of visit
    Time spent on pages
    Unique device identifiers and other diagnostic data
    When accessing the Service via a mobile device, additional information may be collected, such as the type of mobile device, mobile device unique ID, IP address of the mobile device, mobile operating system, type of mobile Internet browser, and other diagnostic data.
    Information may also be collected when using the Application:
  • Location information (with prior permission)
  • Data from your Device’s phone book (contacts list)
  • Pictures and other information from your Device’s camera and photo library
    This information is utilized to provide and improve our Service, enhancing user experience and customization. Data may be uploaded to the Company’s servers or a Service Provider’s server or stored on your device. You can enable or disable access to this information at any time through your Device settings.
    2.2. Use of Your Personal Data
    We may use Personal Data for the following purposes:
    To provide and maintain our Service: This includes monitoring Service usage.
    To manage Your Account: Ensuring effective user registration and access to Service functionalities.
    For the performance of a contract: Developing, complying with, and undertaking purchase contracts or other contracts with you via the Service.
    To contact You: Via email, telephone calls, SMS, or other electronic communication methods, for updates or informative communications related to Service functionalities, products, or contracted services.
    To provide You with news, special offers, and general information: About goods, services, and events similar to those you have purchased or inquired about.
    To manage Your requests: Attending and managing your requests.
    For business transfers: Evaluation or conduct of mergers, divestitures, restructurings, reorganizations, dissolutions, or other sales or transfers of some or all of our assets.
    For other purposes: Such as data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and evaluating and improving our Service, products, services, marketing, and user experience.
    2.3. Sharing Your Personal Information
    We may share your personal information in the following situations:
    With Service Providers: Sharing with Service Providers to monitor and analyse Service usage, and to contact you.
    For business transfers: Sharing or transferring your information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business.
    With Affiliates: Sharing with our affiliates, with the condition that they adhere to this Privacy Policy. Affiliates include our parent company, subsidiaries, joint venture partners, or other companies under common control with us.
    With business partners: Sharing with business partners to offer you specific products, services, or promotions.
    With other users: Sharing when you share personal information or otherwise interact in public areas with other users. Such information may be viewed by all users and may be publicly distributed outside.
    With Your consent: Disclosure for any other purpose with your consent.
    2.4. Retention of Your Personal Data
    We will retain your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. This includes compliance with legal obligations, dispute resolution, and enforcement of legal agreements and policies.
    Usage Data is generally retained for a shorter period, unless used to enhance security, improve Service functionality, or when legal obligations require longer retention.
    2.5. Transfer of Your Personal Data
    Your information, including Personal Data, may be processed at the Company’s operating offices or any other location where processing parties are situated. This information may be transferred to computers located outside your state, province, country, or other governmental jurisdiction, subject to differing data protection laws than those in your jurisdiction.
    Your consent to this Privacy Policy, followed by submission of information, represents agreement to such transfer. The Company will take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy, with no transfer of Personal Data to an organization or country unless adequate controls are in place.
    2.6. Deleting Your Personal Data
    You have the right to delete or request assistance in deleting the Personal Data we have collected about you. Our Service provides the ability to delete certain information from within the Service. You may update, amend, or delete your information at any time by signing.
    2.7. Changes to this Privacy Policy
    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also inform you via email and/or a prominent notice on our Service before the change becomes effective. Please review this Privacy Policy periodically for any changes, as they are effective when posted on this page.
    2.8. Contact Us
    If you have any questions, concerns, or inquiries about this Privacy Policy or the way we handle your personal data, we encourage you to contact us. You can reach us through the following methods:
    By email:
    By visiting this page on our website:
    By phone number: 0115584789
    By PO BOX: 9630
    Feel free to reach out to us via your preferred channel, and we’ll do our best to address your queries and provide any necessary assistance.
    Last Updated: November 22, 2023

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